Updating the JewelSuite Floating License Server license file

When you receive a renewed or replacement license file, you need to load it onto the license server. A license file update can be performed with minimal disruption. Users who already have a license checked out are not affected, unless you need to do a full stop and restart.

Reread vs. restart: The Reread License File button refreshes the license server live without disconnecting active users. Use this whenever possible. A full Stop and Start terminates all active checkouts and should only be used if Reread fails or if you are also changing port numbers.
  1. Copy the new license file to the server. Place it in the same folder as the existing license server files (for example, C:\Licensing\JewelSuite\11.19.9.1\).

  2. If you previously configured custom port numbers, open the new license file in a text editor and apply the same ports:

    • The lmgrd port is on the SERVER line: SERVER hostname hostid port
    • The vendor daemon port is on the DAEMON line: DAEMON joa path PORT=port

    See About the JewelSuite licensing model for a full description of the license file format.

  3. Point lmtools to the new license file:

    1. Run lmtools.exe as Administrator.
    2. On the Config Services tab, select the JewelSuite license service from the Service Name dropdown.
    3. Use the Browse button next to Path to the license file to select the new license file.
    4. Click Save Service.
  4. On the Start/Stop/Reread tab, click Reread License File.
  5. Return to the Config Services tab and click View Log. Scroll to the bottom and verify the new features are listed without errors.

  6. If lmtools reports an error after Reread, perform a full restart: on the Start/Stop/Reread tab, click Stop Server, wait a few seconds, then click Start Server. Check the log again after restarting.

    A full restart disconnects all active license checkouts. Notify users before doing this if licenses are currently in use.
  7. If the log shows an error that you cannot resolve, contact the support department at SoftwareSupport@bakerhughes.com and attach the log file. For common issues and their resolutions, see Troubleshooting license errors.